Customer Service

Print Quality

We have taken care to ensure our prints are of the highest quality. Where copyright permits reproduction, the paper type selected is identical to or close as possible to the original printing. Otherwise the reproduction is laid down on museum quality fine art matte paper.

 

Print Sizes

Measurements are of the image itself, excluding any text area or surrounding margin. All prints are provided with a minimum of five centimetres (two inches) margin surrounding the image. Any exception to the foregoing would be noted in the print description. Where the client has a particular size requirement and reproduction is outside copyright, we will seek to meet that requirement on request.

 

Print Descriptions

The available prints are described as completely as possible, although some minor abbreviations may occur due to limited space. Fuller descriptions, if required, are available on request. Where our description is found to be incorrect or misleading, we will, on request, provide a full refund or agree on a replacement.

 

Placing Orders

To place an order go to the Shopping Cart and Checkout pages. Receipt and approval of your credit card details (or confirmed payment via alternative agreed arrangements) is considered a confirmed order.

We accept Mastercard, Visa and American Express credit cards. Our web site uses a secure server connection where the relevant details are encrypted. This service ensures your transaction is secure at all times.

If you wish to make alternative payment arrangements this would be subject to prior agreement.

 

Prices and Currency

All prices are shown in Australian Dollars.  These may be converted to the currency of your choice through the ‘Currency Conversion’ field. The conversion rates are updated on a daily basis and if you are located in any of those currency regions, the conversion amount provides a good indication of the amount that will appear in your credit card statement. If the amount shown is not reasonably equivalent, the client has the option of notifying us and receive a refund on return of the ordered items.

 

Shipping and Packing

All orders are shipped within two to five days of receipt of order and confirmation of payment. Most items are sent by normal airmail post. Items are typically rolled and packed in a strong plastic tube, otherwise in a stiffened flat pack.

For orders less than $100 Australian Dollars (or equivalent), the basic airmail postage/shipping charge for printed matter will be added to the cost of the print. There will be no additional surcharge.

Where the value of the order is over $100 Australian Dollars the packing and shipping will be free of charge.

 

Guarantee and Return

We guarantee the prints will be provided as described. If you're not happy with your purchase any item may be returned within 7 days of receipt for any reason. On receipt, a full refund will be provided (excluding postage), provided the item is received in the condition purchased.